Why do my sites and email suddenly appear to be down?

If you are having trouble accessing your web page and email (both seem to be down), the most likely cause is your IP address has been blocked by Ricochet's firewall.  This can happen when you use the wrong login or password and try to access the Network in rapid / repeated fashion, hence the firewall deems you to be a threat and locks your IP address out of the Network altogether. 

To confirm this scenario, follow these steps:

  1. Find and note your IP Address here.  (Your IP address will look something like 29.33.494.292)
  2. Copy your IP address down
  3. Send your IP address to us by opening a support request ticket and let us know that you think the firewall may be blocking your IP address

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